ruby is committed to providing a barrier-free environment for its customers, and to providing our goods and services in a manner that respects the dignity and independence of people with disabilities. In that regard, ruby is committed to giving people with disabilities the same opportunity to access and use our services in a similar way as other customers.
Click here to download the AODA Integrated Standard Policy for ruby.
Accessible Customer Service Standard Policy
PROVIDING GOODS AND SERVICES TO PEOPLE WITH DISABILITIES
Our Accessible Customer Service Standard Policy outlines specifically how we will carry out our functions and responsibilities with respect to providing accessible goods and services to people with disabilities. Accessible refers to the ability for everyone, regardless of disability or special needs, to access, use and benefit from our products and services as much as possible. While we strive to have accessibility “built in” to our customer service procedures, where this is not currently available, we will focus on providing an alternative or adapting to individual needs.
CONTACT INFORMATION AND FEEDBACK
Your experience with ruby matters to us. Should you have a concern or feedback about the accessibility of our services, we encourage you to advise us of the situation for appropriate action to be taken. Please submit your feedback by:
- Email to [email protected]
- Telephone Customer Service at 1-866-742-2218
We are committed to responding to your question/concern within a timely manner. All feedback will be directed to Human Resources.
NOTICE OF DISRUPTION IN SERVICES AND FACILITIES
We will notify our clients/customers if there is a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will be posted at the entrance of the applicable premises and websites owned and operated by ruby. The notice will include the following information:
- the facility or service that is unavailable;
- the reason for the disruption;
- the anticipated duration of the disruption; and
- alternative facilities or services, if available.